FAQ

Do you require a referral from a doctor for a massage with Registered Massage Therapist

 You do not require a doctor’s referral to receive massage therapy treatment, however there may be times where           your therapist might require approval from your doctor prior to treating you (e.g., if there is a possibility that               you have a condition that is contraindicated for massage). You may want to note that your insurance company             may require a doctor’s referral prior to covering you for massage and you should check your insurance policy or           speak with your human resources department to find out about that.

 

Do you provide a receipt for the treatment?

You will be issued a receipt once the treatment is over and has been paid for.  Receipts are issued only in the name of the payer.  Gift Certificate receipts will be marked as such and are not eligible for reimbursement.

How often should I get a treatment?

This is a great question to discuss with your therapist following your initial assessment. If there is a particular condition that you are getting treatment for, your therapist will recommend a treatment plan for you. Between you and your therapist, you can come up with a schedule that works for you and that will achieve your healthcare goals. If you are looking for regular maintenance, with no specific condition or treatment plan, it is recommended to have a massage once per month or more often if funds allow for it.

Should I avoid eating or drinking before my massage?

It is recommended that you leave 30 minutes following a meal before having a massage to give your body a chance to digest. It is not a good idea to have any alcohol prior to your massage, in fact, if the therapist believes that you may be intoxicated, the massage will be have to be rescheduled.

What clothing do I wear for the assessment?

It would be ideal if you were wearing shorts and a t-shirt or tank-top for the assessment. If that is not available to you, we can work around it.

What clothing do I wear for the massage?

That is entirely up to you. Some people choose to remove all of their clothing, some choose to leave their undergarment on, and some prefer to be fully clothed. It is recommended, especially if lotion is being used to remove jewelry. If you chose to remove your clothing, you will be draped with linen at all times and only the areas being treated at the time will be exposed. Your massage therapist can work with whatever you are most comfortable with. If you choose to remain fully clothed, lotion will not likely be used. If you need assistance removing your clothing due to an injury or immobility for any other reason, your therapist may assist you.  Your choice and level of comfort will always be respected.  Remember….this is YOUR time and you should feel safe and relaxed during the session.

Does the Therapist expect me to “chat” during the massage?

No. The decision to chat is entirely yours.  Being quiet can enhance your relaxation during the massage and I understand and welcome that enhancement.  I may, however, need to ask you questions during the session that are pertinent to the treatment.  If you find that your therapist is talking too much simply let them know at any time.

 

What clothing do I wear for the massage?

That is entirely up to you. Some people choose to remove all of their clothing, some choose to leave their undergarment on, and some prefer to be fully clothed. It is recommended, especially if lotion is being used to remove jewelry. If you chose to remove your clothing, you will be draped with linen at all times and only the areas being treated at the time will be exposed. Your massage therapist can work with whatever you are most comfortable with. If you choose to remain fully clothed, lotion will not likely be used. If you need assistance removing your clothing due to an injury or immobility for any other reason, your therapist may assist you.

What if I am not able to get on to the massage table?

We are prepared to accommodate you in any situation. If you require assistance getting on or off the table, your therapist can assist you. If you are not mobile due to pain or other reasons, we will find a way to treat you in the most comfortable position for you.

What type of oil do you use?

We generally use coconut oil for massage as it is safely absorbed through the skin and has no added ingredients.  It does have a light pleasant scent of coconut.  We also have a cocoa gel which uses coconut oil and cocoa butter and has a mild chocolate scent. We also have grapeseed oil and a lotion available for use if you are allergic or do not like coconut oil.  In the event that you prefer not to use lotion, you can still have a treatment, although the techniques may be a little different. Please let us know of any allergies or sensitivities to lotions or smells. If there are particular lotions, oils, or gels that you prefer your therapist to use, discuss it with your therapist prior to you appointment and they will do what they can to accommodate you.

Can I be treated if I have a cold or a flu?

Speak to your therapist as there are some conditions that may be completely contraindicated (not allowed) for massage. Generally speaking though, as long as you are feeling well enough to have a massage therapy session, you probably can still be treated. Some modifications may need to be made (e.g., if your sinuses are congested, you will not be asked to lie face down). It is really important to communicate any illnesses with your therapist as soon as you become aware of it so that they can take any necessary precautions for their own safety and for yours (e.g., if you have an illness that might be contagious or if you have low immunity due to chemo treatment or another reason, your therapist may wear gloves and mask to treat you).

 

Will my massage be painful?

Contrary to beliefs that may exist, massage does not have to be painful in order to be effective. Having said that, there are some techniques that can be painful depending on what you are having treated and what your goals are. If the therapist and you decide to use these more painful techniques, the therapist will work within your pain tolerance using a pain scale if necessary to establish a healthy pain zone with you. Basically, our rule of thumb is…if it is a pain that you can comfortably breath through and enjoy, then that is good pain. If you are holding your breath or tightening your muscles, it is bad pain and you need to ask your therapist to use less pressure.

What if I am uncomfortable or in pain during the session?

Your therapist wants your feedback. You will not be making the therapist feel badly, they are trained to understand that each individual is different. If you need to stop the treatment for any reason, you can say that you would like them to please stop the treatment. To modify your treatment, you can simply let the therapist know you want less (or more) pressure, or you can inform them that you are not comfortable with the technique they are using and you are wondering if there is anything else they can do to achieve the same goal.

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